Opting in to Auto Top-ups with Worldpay payment
When Opt-in to Auto Top-up is chosen, the customer will receive a confirmation email from Worldpay. With Opt-in you are allowing Bibitel to pull funds direct from your debit or credit card through the Worldpay payment platform.
Full instructions on how to cancel are explained in the email. Please be advised that due to data protection, Bibitel has no access to your Worldpay account and cannot cancel your Worldpay top-up payments. Worldpay require contact from card holder.
Top-ups are replenished upon funds dropping to £2.00.
What happens if credit is denied?
When Worldpay is unable to pull the payment from your designated payment card they will send a notification email to you.
Bibitel will try to pull Top-up credit 5 times from Worldpay and upon the 5th refusal bibitel will cancel the Auto Top-up.
Bibitel does not have access to your Worldpay account, nor can we contact Worldpay on behalf of you. Worldpay is a secure payment service and you data is protected therefore you will need to contact your own bank or credit card company for payment refusal explanation.